At times, it is not so important what we say, but what we do when we say it - MSi
There is NO doubt, Digital Communication, as we know it, has evolved from traditional face-to-face conversations: to broader communication channels, such as: email - SMS texting - streaming videos - teleconferencing/ webinars.
However, alarming statistics reveal even with the introduction of these new advances in communication methods, many people find it difficult to convey they’re message – at least, ‘the way it was intended’.
In many case, the message lacks purpose, clarity or the communication is devoid of essential support by our body-language, hand gestures, or facial expressions. Put simply, “what we say, and what we do when we say it" is contradictory.
Therefore the likelihood of the message becoming misunderstood or misinterpreted, is likely and highly predictable.
Consider, what this could be doing to your organisations bottom-line?
Consider, what this could be doing to your organisations bottom-line?
Here are three tips to help you become a better communicator.
1. PURPOSE
How often have you opened up a message or memo, and found it to be unclear and just all over the place? The sender was trying to make a lot of points, but failed to have a clear purpose. A lack of detail will always cloud the message and make it unclear and confusing.
One sure way to improve your message is: insert a short title in the subject column. Make it short and clear. This will help the reader immediately establish a purpose for the message.
2. LACK OF CONNECTION
The secret is also to personalise your message. Use the receiver’s name, as often as possible. Develop a conversation (dialogue) with the receiver. This way, even if an issue arises that requires further clarity, the receiver would be comfortable to request further clarification.
3. CONCISE and BRIEF
Don’t get stuck on detail! It doesn’t make you sound any more intelligent. This may not be your intention - but believe me; it will surely comes across in this way. The secret to heighten the impact of your message is, use shorter sentences, simple words and get to the point.
